LARK & OWL LTD. TOUR BOOKING TERMS & CONDITIONS
These Terms & Conditions apply to tours operated by Lark & Owl Ltd. By booking a place on a Lark & Owl tour, guests agree to the terms below.
Please read these terms carefully before booking.
1. Booking & Payments
1.1 A non-refundable deposit of €500 per person is required to secure a place on the tour, except where a refund is required by applicable law.
1.2 A booking is confirmed only when Lark & Owl has received the required deposit and issued a written booking confirmation.
1.3 The final balance must be paid no later than 90 days before the tour departure date.
1.4 Balance payments may be made in instalments before the final due date.
1.5 For bookings made within 90 days of departure, full payment is required at the time of booking.
1.6 All prices are quoted in euro. Guests paying from outside the eurozone are responsible for any exchange-rate variation, card charges, bank fees or international transfer fees.
1.7 If the final balance is not received by the due date, Lark & Owl reserves the right to treat the booking as cancelled by the guest and apply the cancellation terms below.
2. What Is Included
2.1 The specific inclusions for each tour will be set out on the relevant tour page or booking confirmation.
2.2 Unless otherwise stated, Lark & Owl tours may include accommodation, ground transport, selected meals, hosted activities, artist-led experiences, music events, cultural visits and airport transfers as outlined in the tour description.
2.3 Flights are not included unless expressly stated in writing.
2.4 Guests are responsible for arranging their own flights, passports, visas, travel insurance, personal spending, optional extras, meals not listed as included, and any independent travel arrangements before or after the tour.
3. Cancellation by the Guest
3.1 A guest may cancel their booking at any time before the start of the tour by notifying Lark & Owl in writing.
3.2 The following cancellation charges apply:
More than 120 days before departure
The deposit is non-refundable. Any balance paid is refundable, less any non-refundable costs already committed on the guest’s behalf.
91–120 days before departure
The deposit is non-refundable. 75% of any balance paid is refundable.
61–90 days before departure
The deposit is non-refundable. 50% of any balance paid is refundable.
31–60 days before departure
The deposit is non-refundable. 25% of any balance paid is refundable.
30 days or fewer before departure
The booking is non-refundable, except where Lark & Owl is able to recover costs, resell the guest’s place, or where a refund is required by law.
3.3 These cancellation charges are intended to reflect supplier commitments, administrative work, planning costs, and payments made as the departure date approaches.
3.4 This cancellation policy does not affect any statutory rights the guest may have under applicable Irish package travel or consumer protection law.
3.5 If cancellation is covered by the guest’s travel insurance, the guest should make a claim directly with their insurer.
4. Transfer of Booking
4.1 A guest may request to transfer their booking to another suitable traveller, provided the replacement traveller satisfies the conditions of the tour and reasonable notice is given before departure.
4.2 The original guest and replacement guest are responsible for any outstanding balance and any reasonable costs arising from the transfer.
4.3 Lark & Owl must approve the transfer in writing before the replacement guest is accepted onto the tour.
5. Cancellation by Lark & Owl
5.1 Lark & Owl reserves the right to cancel a tour where necessary, including where minimum guest numbers are not reached, supplier arrangements cannot be secured, or circumstances arise that make the tour impossible or unreasonable to operate.
5.2 If Lark & Owl cancels the tour, guests will be offered an alternative arrangement, where available, or a refund of the tour price paid to Lark & Owl, subject to applicable law.
5.3 Lark & Owl is not responsible for additional costs arranged independently by guests, including flights, airport hotels, visas, travel insurance, upgrades, additional accommodation, connecting travel, or other personal travel arrangements.
5.4 Guests are strongly advised not to book non-refundable flights or independent travel arrangements until Lark & Owl has confirmed that the tour is proceeding.
6. Minimum Guest Numbers
6.1 Some Lark & Owl tours require a minimum number of guests to operate.
6.2 If the minimum number is not reached, Lark & Owl may cancel the tour and refund payments received, or offer an alternative arrangement, in accordance with applicable law.
6.3 Where a tour is cancelled due to minimum numbers not being reached, Lark & Owl will notify guests as soon as reasonably possible.
7. Unavoidable and Extraordinary Circumstances
7.1 If the tour cannot proceed, or is significantly affected, due to unavoidable and extraordinary circumstances beyond Lark & Owl’s control, Lark & Owl will act in accordance with applicable Irish package travel and consumer protection law.
7.2 Such circumstances may include, but are not limited to, government-imposed travel restrictions, serious security issues, extreme weather, natural disaster, pandemic-related restrictions, war, civil unrest, transport disruption, or comparable events.
7.3 Where legally required, guests will be offered a refund. Where possible, guests may also be offered the option to defer to a future tour or accept a credit, but this will not affect their statutory rights.
8. Itinerary, Venue and Timing Changes
8.1 Specific venues, timings, routes, accommodation, transport arrangements and itinerary details may be subject to change.
8.2 Lark & Owl may make reasonable changes where necessary, provided the overall character, standard and core inclusions of the tour are maintained.
8.3 If a significant element of the tour must be changed before departure, guests will be informed as soon as reasonably possible and offered any options required by applicable law.
8.4 Lark & Owl is not responsible for minor timing changes, venue adjustments, route changes or supplier substitutions that do not materially affect the overall tour experience.
9. Artist, Musician and Guest Changes
9.1 Lark & Owl music tours may include advertised artists, musicians, hosts, speakers, venues and special guests.
9.2 If an advertised artist, musician, host or special guest is unable to appear due to illness, emergency, travel disruption, professional conflict, force majeure or circumstances beyond Lark & Owl’s reasonable control, Lark & Owl will make reasonable efforts to provide a suitable alternative experience.
9.3 Any refund rights arising from an artist, musician, host or special guest change will be assessed in accordance with applicable law and the significance of the change to the overall package.
9.4 Guests acknowledge that live music events, sessions and hosted experiences may be informal, responsive and subject to change by their nature.
10. Accommodation and Rooming
10.1 Accommodation will be provided as stated in the relevant tour description or booking confirmation.
10.2 The advertised price may be based on shared occupancy. Single occupancy is subject to availability and may require a surcharge.
10.3 Guests booking shared occupancy are responsible for naming their roommate unless Lark & Owl has expressly agreed to assist with room pairing.
10.4 Lark & Owl may assist solo travellers with rooming requests where possible, but cannot guarantee a roommate match.
10.5 Guests are responsible for any incidental charges, room service, minibar use, hotel damage, laundry, upgrades, additional nights, or other personal charges incurred at accommodation properties.
11. Travel Insurance
11.1 Travel insurance is mandatory for all guests.
11.2 Guests must arrange their own travel insurance and ensure it covers, at minimum, cancellation, medical expenses abroad, emergency assistance, curtailment, personal accident, lost or delayed luggage, and travel delay.
11.3 Guests are responsible for ensuring their policy covers the full trip, including flights and any independent travel arrangements before or after the tour.
11.4 Lark & Owl may request proof of travel insurance before departure.
11.5 Lark & Owl is not responsible for losses that could have been covered by suitable travel insurance.
12. Lark & Owl Insurance and Financial Protection
12.1 Lark & Owl holds appropriate insurance for its tours and events.
12.2 Where required under Irish law, Lark & Owl holds appropriate financial protection for customer payments in respect of package travel arrangements.
12.3 Details of applicable insurance or financial protection arrangements will be provided upon reasonable request.
13. Passports, Visas and Entry Requirements
13.1 Guests are responsible for ensuring they hold a valid passport and any visa, travel authorisation, entry permission or documentation required for travel.
13.2 Guests should check entry requirements for Ireland and for any countries through which they travel.
13.3 Lark & Owl is not responsible if a guest is refused travel, boarding or entry due to passport, visa, immigration, health or documentation issues.
13.4 No refund will be provided where a guest is unable to join or continue the tour due to failure to meet passport, visa, immigration or entry requirements, except where required by law.
14. Accessibility, Mobility and Special Requirements
14.1 Lark & Owl tours may involve walking, stairs, uneven surfaces, historic buildings, pubs, live music venues, coaches, luggage handling, and standing or seated events.
14.2 Guests must notify Lark & Owl at the time of booking of any accessibility needs, medical conditions, mobility limitations, dietary requirements, allergies, or other special requirements that may affect their participation.
14.3 Lark & Owl will make reasonable efforts to accommodate special requirements where possible, but some venues, sites, accommodation properties, coaches and historic buildings may have limited accessibility.
14.4 Guests must be able to board and disembark transport independently or travel with a companion who can assist them.
14.5 If a guest’s needs cannot reasonably or safely be accommodated, Lark & Owl may be unable to accept or continue the booking.
14.6 A medical certificate or additional information may be requested where necessary for guest safety or tour planning.
15. Guest Conduct
15.1 Guests are expected to behave respectfully towards other guests, artists, hosts, suppliers, venue staff, drivers, hotel staff, musicians and members of the public.
15.2 Guests must comply with local laws, venue rules, supplier policies, safety instructions and reasonable directions from Lark & Owl representatives.
15.3 Lark & Owl reserves the right to remove a guest from the tour if their behaviour is disruptive, unsafe, abusive, unlawful, intoxicated to a degree that creates risk, or damaging to the experience of others.
15.4 No refund will be provided where a guest is removed from the tour due to misconduct.
15.5 The guest will be responsible for any additional costs arising from their removal, including accommodation, transport, flights, damages or supplier charges.
16. Alcohol, Venues and Live Events
16.1 Some tour experiences may take place in pubs, music venues, restaurants, hotels or licensed premises.
16.2 Guests are responsible for their own alcohol consumption and behaviour.
16.3 Venues may refuse service or admission in accordance with their own policies and applicable law.
16.4 Lark & Owl is not responsible where a guest is refused admission or service due to their conduct, intoxication, failure to meet venue requirements, or breach of venue rules.
17. Luggage
17.1 Guests are limited to one main suitcase and one small carry-on item per person unless otherwise agreed in writing.
17.2 Oversized luggage, excess baggage, instruments or specialist equipment must be approved by Lark & Owl in advance.
17.3 Lark & Owl is not responsible for loss, theft or damage to luggage or personal belongings except where caused by Lark & Owl’s proven negligence.
17.4 Guests should ensure their travel insurance covers luggage, personal belongings and valuables.
18. Photography, Video and Media
18.1 Photography and video may be taken during the tour for promotional, archival and documentary purposes.
18.2 Guests who do not wish to be featured in identifiable promotional media should notify Lark & Owl in writing before the tour begins and should also inform the tour host during the trip.
18.3 Lark & Owl will make reasonable efforts to avoid using identifiable images of guests who have opted out.
18.4 Guests may take personal photographs and videos unless otherwise instructed, but must respect artist, venue and fellow guest privacy.
18.5 Professional recording, livestreaming or commercial use of tour content is not permitted without written approval from Lark & Owl.
19. Third-Party Suppliers
19.1 Lark & Owl arranges tours using selected third-party suppliers, including hotels, transport providers, venues, restaurants, guides, musicians, activity providers and other service partners.
19.2 Lark & Owl takes reasonable care in selecting and coordinating suppliers, but guests must also comply with each supplier’s reasonable rules, safety requirements and venue policies.
19.3 Services provided by third-party suppliers may be subject to the supplier’s own terms, conditions and operating requirements.
19.4 Nothing in these Terms limits any rights guests may have under applicable package travel, consumer protection or other mandatory law.
20. Health and Safety
20.1 Guests are responsible for acting reasonably and taking care of their own health, safety and belongings during the tour.
20.2 Guests must follow safety instructions given by Lark & Owl representatives, drivers, venues, hotels, guides and suppliers.
20.3 Guests should not participate in any activity if they believe it would be unsafe for them to do so.
20.4 Guests must notify a Lark & Owl representative as soon as possible if they become ill, injured, lost, delayed or unable to participate in part of the tour.
21. Complaints and Problem Resolution
21.1 Any problem or complaint should be reported to a Lark & Owl representative as soon as possible during the tour so that Lark & Owl has the opportunity to resolve it.
21.2 If a complaint is not resolved during the tour, it must be submitted in writing within 28 days of the tour ending.
21.3 Lark & Owl will review written complaints and respond within a reasonable period.
21.4 Failure to report a problem during the tour may affect Lark & Owl’s ability to investigate or resolve the issue.
22. Liability
22.1 Lark & Owl is responsible for providing the tour with reasonable care and skill and in accordance with applicable law.
22.2 Lark & Owl is not responsible for loss, damage, delay, injury, expense or inconvenience caused by the guest’s own actions, the actions of a third party unconnected with the provision of the tour, or unavoidable and extraordinary circumstances beyond Lark & Owl’s control.
22.3 Lark & Owl is not responsible for independent arrangements made by guests outside the tour itinerary.
22.4 Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
22.5 Nothing in these Terms affects any mandatory rights guests may have under applicable package travel or consumer protection law.
23. Data Protection
23.1 Lark & Owl will collect and use guest information for the purposes of administering bookings, operating the tour, communicating with guests, meeting legal obligations, managing safety and providing guest support.
23.2 Guest information may be shared with suppliers where necessary to operate the tour, including hotels, transport providers, venues, restaurants, guides and activity providers.
23.3 Lark & Owl will handle personal information in accordance with applicable data protection law.
24. Smoking, Pets and Service Animals
24.1 Smoking and vaping are not permitted on coaches or in any non-smoking areas.
24.2 Pets are not permitted on tours.
24.3 Service animals may be accommodated where possible, subject to advance notice, supplier requirements, venue policies, transport arrangements and availability.
25. Updates to Terms & Conditions
25.1 Lark & Owl may update these Terms & Conditions from time to time.
25.2 The terms in effect at the time of booking will apply to that booking, unless a change is required by law or agreed in writing.
26. Governing Law and Jurisdiction
26.1 These Terms & Conditions are governed by Irish law.
26.2 Any disputes will be subject to the jurisdiction of the Irish courts, subject to any mandatory consumer rights that may apply.
27. Company Details
Lark & Owl Ltd. is a registered company in Ireland.